Cancellation Policy

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1. Rider Cancellation:

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1.1 Standard Cancellations:

Riders may cancel a ride at any time. However, cancellations made more than 10 minutes after booking, or after a driver has arrived at the pickup location, may be reviewed for abuse.

 

1.2 Repeat Offences:

Riders with a high frequency of late or disruptive cancellations may be subject to penalties, including temporary suspension or permanent removal from the platform after investigation.

 

1.3 Exceptional Circumstances:

Riders are encouraged to contact support if a cancellation occurred due to an emergency or unexpected situation. Each case will be reviewed individually.

 

 

2. Driver Cancellation:

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2.1 Standard Cancellations:

Drivers may cancel a ride within 10 minutes of accepting it. Cancellations beyond this period will be monitored to ensure they are not frequent or disruptive.

 

2.2 Accountability:

Drivers are expected to keep riders informed and provide accurate ETAs to reduce unnecessary rider cancellations. Failure to do so may result in penalties following investigation.

 

2.3 Exceptional Circumstances:

Drivers experiencing emergencies or issues beyond their control should report the situation to support for review.

 

 

3. Exceptions:

 

3.1 Emergencies:

In cases of emergencies or unforeseen situations, riders and drivers should contact support with any relevant details. Penalties will not be applied if the case is found to be valid.

 

3.2 Technical Issues:

If a cancellation occurs due to technical glitches within the Travee app, no penalties will apply once verified.

 

 

4. Pre-bookings:

 

4.1 Purpose:

Pre-bookings are made for convenience and reliability. As such, both parties are expected to honour the commitment.

 

4.2 Inappropriate Cancellations:

Riders or drivers who cancel pre-bookings without valid reasons or sufficient notice may be subject to investigation. Repeated or unjustified cancellations can lead to temporary suspension or permanent removal from the app.

 

4.3 Reporting and Review:

All reports regarding cancelled pre-bookings must be submitted to Travee Support. Each report will be individually investigated to determine whether a policy violation occurred.

 

 

At Travee, we are committed to creating a respectful and reliable community. This cancellation policy ensures fairness while supporting those who may face unforeseen challenges. Abuse of the cancellation system will not be tolerated, and continued violations may result in account restrictions or removal.

For fairness to all parties involved, all cancellation issues must be reported to Travee Support within 24 hours of the incident. Reports submitted after this timeframe will not be investigated.

 

For questions or assistance, our team is here to help.

 

Thank you for choosing Travee. Safe travels.