Privacy Policy

December 16, 2020

This policy applies to all Travee users, including Riders and Drivers.

The Information We Collect

When you use Travee, we collect the information you provide, usage information, and information about your device. Here are the types of information we collect about you:

A. Information You Provide to Us

Rider Information. When you create an account with Travee, we collect the information you provide us, such as your name, email address, phone number, birth date, and payment information. You may choose to share additional info with us for your Rider profile, like your photo or saved addresses (e.g., home or work.

Driver Information. If you apply to be a Driver, we will collect the information you provide in your application, including your name, email address, phone number, birth date, profile photo, physical address, government identification number (such as social security number), driver’s license information, vehicle information, and car insurance information. We collect the payment information you provide us, including your bank account numbers. We may need additional information from you at some point after you become a Driver, including information to confirm your identity (like a photo).

Ratings and Feedback. When you rate and provide feedback about Riders or Drivers, we collect all of the information you provide in your feedback.

Communications. When you contact us or we contact you, we collect any information that you provide, including the contents of the messages or attachments you send us.

B. Information We Collect When You Travee

Location Information. Great rides start with an easy and accurate pickup. The Travee app collects location information (including GPS and mobile data) differently depending on your Travee app settings and device permissions as well as whether you are using the Rider or Driver app:

  • Riders: We collect your device’s precise location when you open and use the Travee Rider app, including while the app is running in the background from the time you request a ride until it ends.

  • Drivers: We collect your device’s precise location when you open and use the app, including while the app is running in the background when online.

Usage Information. We collect information about your use of the Travee app, including ride information like the date, time, destination, distance, route, payment, and whether you used a promotional or referral code.

Address Book Contacts. You may set your device permissions to grant the Travee app access to your contact lists, in order to help you refer friends to Travee, add Emergency Contact or Book a ride for a friend/family.

Cookies, Analytics, and Third Party Technologies. We collect information through the use of “cookies”, tracking pixels, data analytics tools like Google Analytics, SDKs, and other third party technologies to understand how you navigate through our website and interact with Travee advertisements, to make your experience safer, to learn what content is popular, to improve your site experience, to serve you better ads on other sites, and to save your preferences.

C. Information We Collect from Third Parties

Third Party Services. Third party services provide us with information needed for core aspects of the Travee apps, as well as for additional services, programs, loyalty benefits, and promotions that can enhance your experience. These third party services include background check providers, insurance partners, financial service providers, marketing providers, and other businesses. We obtain the following information about you from these third party services:

  • Information to make the Travee safer, like background check information for drivers;

  • Information about your participation in third party programs that provide things like insurance coverage and financial instruments, such as insurance, payment, transaction, and fraud detection information;

  • Information to operationalize loyalty and promotional programs, such as information about your use of such programs; and

  • Information about you provided by specific services, such as demographic and market segment information.

Travee Corporate. If you use Travee through your employer or other organization that has a Travee Corporate account, we will collect information about you from those parties, such as your name and contact information.

Dispatcher. Sometimes another business or entity may book you a Travee. If an organization has booked a ride for you using our Dispatch system, they will provide us your contact information and the pickup and drop-off location of your ride.

Other Users and Sources. Other users or public or third-party sources such as law enforcement, insurers, media, or pedestrians may provide us information about you, for example as part of an investigation into an incident or to provide you support.

How We Use Your Information

We use your personal information to:

  • Provide the Travee app;

  • Maintain the security and safety for Travee and its users;

  • Build and maintain the Travee Family;

  • Provide customer support;

  • Improve the Travee services; and

  • Respond to legal proceedings and obligations.

 

Providing the Travee app. We use your personal information to provide an efficient, and worthwhile experience on our platform. To do this, we use your personal information to:

  • Verify your identity and maintain your account, settings, and preferences;

  • Connect you to your rides and track their progress;

  • Calculate prices and process payments;

  • Allow Riders and Drivers to connect regarding their ride and to choose to share their location with others;

  • Communicate with you about your rides and experience;

  • Collect feedback regarding your experience;

  • Operate contests, sweepstakes, and other promotions.

 

Maintaining the Security and Safety for Travee and its Users. Providing you a secure and safe experience is key. To do this, we use your personal information to:

  • Authenticate users;

  • Verify that Drivers and their vehicles meet safety requirements;

  • Investigate and resolve incidents, accidents, and insurance claims;

  • Encourage safe driving behaviour and avoid unsafe activities;

  • Find and prevent fraud; and

  • Block and remove unsafe or fraudulent users.

 

Building and Maintaining the Travee Family. We use your personal information to:

  • Communicate with you about events, promotions and campaigns;

  • Personalize and provide content, experiences, communications, and advertising to promote and grow the Travee Family; and

 

Providing Customer Support. We work hard to provide the best experience possible, including supporting you when you need it. To do this, we use your personal information to:

  • Investigate and assist you in resolving questions or issues you may have; and

  • Provide you support or respond to you.

I

mproving Travee Services. We are always working to improve your experience and provide you with new and helpful features. To do this, we use your personal information to:

  • Perform research, testing, and analysis;

  • Develop new products, features, partnerships, and services;

  • Prevent, find, and resolve software or hardware bugs and issues; and

  • Monitor and improve our operations and processes.

 

Responding to Legal Proceedings and Requirements. Sometimes the law, government entities, or other regulatory bodies impose demands and obligations on us with respect to the services we seek to provide. In such a circumstance, we may use your personal information to respond to those demands or obligations.

 

How We Share Your Information

We do not sell your personal information. To make the Travee apps work, we may need to share your personal information with other users, third parties, and service providers.

 

A. Sharing Between Users

Rider information shared with Driver: Upon receiving a ride request, we share with the Driver the Rider’s pickup location, name, profile photo, rating. Upon pickup and during the ride, we share with the Driver the Rider’s destination that the Rider inputs into the Travee app.

Driver information shared with Rider: Upon a Driver accepting a requested ride, we will share with the Rider the Driver’s name, profile photo, rating, real-time location, and the vehicle make, model, colour, and license plate.

Rides Requested or Paid For by Others. Some rides you take may be requested or paid for by others. If you take one of those rides using a dispatcher, corporate account, or another user otherwise requests a ride for you, we may share some or all of your ride details with that other party, including the date, time, charge, rating given, region of trip, and pick up and drop off location of your ride.

 

B. For Legal Reasons and to Protect the Travee

We may share your personal information in response to a legal obligation, or if we have determined that sharing your personal information is reasonably necessary or appropriate to:

  • Comply with any applicable federal, state, or local law or regulation, civil, criminal or regulatory inquiry, investigation or legal process, or enforceable governmental request;

  • Respond to legal process (such as a search warrant, subpoena, summons, or court order);

  • Enforce our Terms of Service;

  • Cooperate with law enforcement agencies concerning conduct or activity that we reasonably and in good faith believe may violate federal, state, or local law; or

  • Exercise or defend legal claims, protect against harm to our rights, property, interests, or safety or the rights, property, interests, or safety of you, third-parties, or the public as required or permitted by law.

 

C. In Connection with Sale or Merger

We may share your personal information while negotiating or in relation to a change of corporate control such as a restructuring, merger, or sale of our assets.

How We Store and Protect Your Information

We retain your information for as long as necessary to provide you and our other users the Travee apps. This means we keep your profile information for as long as you maintain an account. We retain transactional information such as rides and payments for at least seven years to ensure we can perform legitimate business functions, such as accounting for tax obligations. If you request account deletion, we will delete your information as set forth in the “Deleting Your Account” section below.

We take reasonable and appropriate measures designed to protect your personal information. But no security measures can be 100% effective, and we cannot guarantee the security of your information, including against unauthorized intrusions or acts by third parties.

Your Rights And Choices Regarding Your Data.

Travee provides ways for you to access and delete your personal information as well as exercise other data rights that give you certain control over your personal information.

A. All Users

Email Subscriptions. You can always unsubscribe from our commercial or promotional emails by clicking unsubscribe in those messages. We will still send you transactional and relational emails about your use of the Travee apps.

Push Notifications. You can opt out of receiving push notifications through your device settings. Please note that opting out of receiving push notifications may impact your use of the Travee apps (such as receiving a notification that your ride has arrived).

Profile Information. You can review and edit certain account information you have chosen to add to your profile by logging in to your account settings and profile.

Location Information. You can prevent your device from sharing location information through your device’s system settings. But if you do, this may impact the apps ability to provide you our full range of features and services.

Cookie Tracking. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features..

Do Not Track. Your browser may offer you a “Do Not Track” option, which allows

Deleting Your Account. If you would like to delete your Travee account, please chat with us via our website https://traveerides.com. In some cases, we will be unable to delete your account, such as if there is an issue with your account related to trust, safety, or fraud. When we delete your account, we may retain certain information for legitimate business purposes or to comply with legal or regulatory obligations. For example, we may retain your information to resolve open insurance claims, or we may be obligated to retain your information as part of an open legal claim. When we retain such data, we do so in ways designed to prevent its use for other purposes.

Children’s Data

Travee is not directed to children, and we don’t knowingly collect personal information from children under the age of 14. If we find out that a child under 14 has given us personal information, we will take steps to delete that information. If you believe that a child under the age of 14 has given us personal information, please contact us via our website https://traveerides.com.

 

Changes to This Privacy Policy

We may update this policy from time to time as privacy law evolves. If we update it, we will do so online, and if we make material changes, we will let you know through notification or by some other method of communication like email. When you use Travee, you are agreeing to the most recent terms of this policy.

Contact Us

If you have any questions regarding the Travee Apps or Services, please contact our Customer Support Team through our website https://traveerides.com or email helpdesk.agent@travee.app.