Question 1

What is Travee and where does it operate?

Accepted Answer

Travee is a Caribbean-based ride-share app that connects passengers with licensed drivers across the region, offering safe, reliable, and affordable transport at the tap of a button. The app is available for both iOS and Android.

Question 2

How do I book a ride on Travee?

Accepted Answer

Download the Travee app from the App Store or Google Play, create an account, enter your pickup location and destination, then confirm your ride and track your driver in real time. You'll receive your driver's name, photo, and vehicle details before they arrive.

Question 3

How much does a Travee ride cost?

Accepted Answer

Fares are calculated based on distance, time, and current demand. You'll see your fare estimate before you confirm any booking. Prices are displayed in local currency and USD.

Question 4

What payment methods does Travee accept?

Accepted Answer

Travee supports two payment methods: cashless in-app payment using a credit card via your Travee wallet, or cash paid directly to your driver. You can select your preferred method before confirming your booking.

Question 5

Is Travee safe to use?

Accepted Answer

Yes. Travee prioritises your safety with real-time GPS tracking, verified drivers who undergo background checks, an in-app AI assistant for support during your ride, and a share trip feature so a contact can follow your journey.

Question 6

What is Travee Perks?

Accepted Answer

Travee Perks is a loyalty rewards programme where riders earn points that can be redeemed for discounts, free rides, and exclusive offers. It is available to all registered Travee users and is managed directly in the app.

Question 7

Can I schedule a Travee ride in advance?

Accepted Answer

Yes, Travee allows you to schedule rides ahead of time — ideal for early-morning airport trips, appointments, or events. Select your pickup time when booking and a driver will be assigned to arrive at your chosen time.

Question 8

How do I contact Travee support if something goes wrong?

Accepted Answer

You can access the in-app support chat directly from the Travee app at any time. You can also reach us through the chat button on our website.

Question 9

How do I become a Travee driver?

Accepted Answer

To become a Travee driver you must be at least 21 years old with a valid driver's licence in your country, own or have access to an eligible roadworthy vehicle, pass a background verification check, and submit required documents through the Travee driver app. Once approved, you can start accepting rides immediately.

Question 10

What vehicle requirements does Travee have for drivers?

Accepted Answer

Your vehicle must have valid vehicle registration, comprehensive or third-party insurance coverage, and must be in good working condition, clean, and presentable. Specific model year requirements may apply and are provided during the sign-up process.

Question 11

Can I drive for Travee part-time?

Accepted Answer

Yes. Travee is designed to be flexible — you choose your own hours and drive whenever it suits you. There is no minimum hours requirement.

Question 12

Does Travee offer corporate accounts for businesses?

Accepted Answer

Yes. Travee offers dedicated corporate transport solutions for businesses of all sizes across the Caribbean, including centralised billing, fleet booking, priority driver matching, ride spend reporting, and an admin dashboard.

Question 13

How does Travee's centralised billing work for companies?

Accepted Answer

All ride costs are consolidated under your company's account. Your finance team receives a single invoice on a regular billing cycle, eliminating the need for individual expense claims.

Question 14

How do I set up a Travee corporate account?

Accepted Answer

Reach out to the Travee corporate team through our website or email. A representative will walk you through onboarding, including account configuration, user permissions, and billing setup. Most accounts are active within a few business days.