Drivers must adhere to the rules and guidelines listed below:
Safety First. Always be on the alert when online. Be aware of your pickup locations, surroundings and stay on familiar roads. To limit your distractions, use a phone mount. ALWAYS CALL YOUR PASSENGER BEFORE HEADING TO THEIR LOCATION. Your opinion matters too! Report riders who act inappropriately.
Keep Your Car Clean. Riders enjoy not only a safe ride but also a clean one. In between trips, do a thorough check to ensure passengers left nothing behind. Details like this go a long way and can even raise your overall rating! Also ensure you can has enough fuel before going online.
Customer Service Is Key. Superior customer service stands out to riders. While some riders may not want to be too chatty, be courteous. Simple manners go a long way!
Keep Small Change. Some riders may choose to pay with cash. Cater for them by having small change on hand.
Compromising the Travee Brand. Using competitor apps opens you up to inefficiencies and may discourage riders. This in turn, can be damaging to your rating and also leaves the reputation of our app at stake. We ask that if you are not in a position to take a Travee ride that you come offline. Compromising the Travee brand can lead to suspension or removal from the Travee platform.
Dress Appropriately. All Travee Drivers are required to dress appropriately when online. Wearing appropriate attire adds to the customer experience and can lead to higher ratings/reviews.
COVID Protocols.
Drivers must ensure that they and their passengers follow all COVID regulations set out by the government of Trinidad & Tobago. Travee will not be held responsible for any driver/rider that is charged for breaching these regulations.